Privacy Policy

1. Introduction

Call Bodyguard ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered call protection services.

By using our services, you consent to the data practices described in this policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

2.1 Account Information

• Name and email address
• Phone numbers you choose to protect
• Billing information (processed securely through Stripe)
• Account preferences and settings

2.2 Call Data

• Caller phone numbers and names (when available)
• Call timestamps and duration
• AI conversation transcripts (text only - no audio recordings)
• Call screening decisions and reasoning
• Emergency keyword triggers

2.3 Contact Information

• Contact names and phone numbers (synced from your device)
• Contact relationships and categories
• Sync timestamps and source information

2.4 Technical Information

• IP addresses and device identifiers
• Browser type and version
• Usage analytics and performance metrics
• Error logs and diagnostic information

3. How We Use Your Information

3.1 Service Provision

• Screening incoming calls using AI analysis
• Identifying and blocking spam/scam calls
• Recognizing emergency keywords and legitimate callers
• Auto-whitelisting your contacts for instant connection
• Providing call history and analytics

3.2 Account Management

• Managing your subscription and billing
• Providing customer support
• Sending service notifications and updates
• Authenticating your identity

3.3 Service Improvement

• Analyzing call patterns to improve AI accuracy
• Identifying new spam/scam tactics
• Optimizing system performance
• Developing new features and capabilities

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (Stripe)
• Cloud infrastructure (hosting and storage)
• AI and machine learning services
• Customer support tools
• Analytics and monitoring services

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Respond to emergency situations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit and at rest using AES-256
• Secure cloud infrastructure with access controls
• Regular security audits and vulnerability assessments
• Employee background checks and privacy training
• Limited access on a need-to-know basis

Important: We do not record or store audio from phone calls. Only text transcripts are maintained for service purposes.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Until account deletion
• Call Transcripts: 90 days for service improvement
• Call History: 2 years for analytics and support
• Contact Data: Until manually deleted or account closure
• Billing Records: 7 years for legal compliance

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 General Rights

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications

7.2 California Privacy Rights (CCPA)

California residents have additional rights, including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we don't sell data)
• Right to non-discrimination for exercising privacy rights

7.3 European Privacy Rights (GDPR)

EU residents have rights including:

• Right to withdraw consent
• Right to object to processing
• Right to restrict processing
• Right to file a complaint with supervisory authorities

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

• Standard Contractual Clauses for EU data transfers
• Adequacy decisions where applicable
• Other lawful transfer mechanisms as required

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

For children between 13-18, parental consent may be required depending on your jurisdiction.

10. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze usage patterns
• Improve our services

You can control cookies through your browser settings, though this may affect service functionality.

11. Third-Party Services

Our services integrate with third-party providers who have their own privacy policies:

• Stripe: Payment processing (stripe.com/privacy)
• LiveKit: Voice infrastructure (livekit.io/privacy)
• OpenAI: AI processing (openai.com/privacy)
• Deepgram: Speech recognition (deepgram.com/privacy)

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Email notification to your registered address
• Prominent notice on our website
• In-app notifications

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us: